These Terms & Conditions explain the rules that apply when you use our website, request a quotation, schedule a service, or engage us to provide home maintenance, repair, installation, renovation, or improvement services. By using the website or engaging our services, you agree to these terms.
1. Acceptance of Terms
By accessing or using this website, submitting an enquiry, requesting a quote, scheduling an appointment, or purchasing a service, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or request our services.
We may update these terms from time to time. Continued use of the website or services after updated terms are published may constitute acceptance of the revised terms, where permitted by applicable law.
2. Services
We provide home-related services as described on our website, quotations, invoices, or individual service agreements. Available services may include repairs, maintenance, installations, renovations, improvements, inspections, and other related work.
The exact scope of each project will depend on the applicable quotation or written agreement. Website descriptions are provided for general information and may not represent the complete scope, materials, specifications, or requirements of a particular project.
3. Quotes and Estimates
Quotes and estimates are based on the information available at the time they are prepared. A quote may be subject to inspection, availability of materials, property conditions, measurements, and other factors that cannot always be determined before work begins.
A quotation becomes binding only when it has been accepted in accordance with the applicable agreement. Unless otherwise stated, quotations are valid only for the period specified in them.
4. User Responsibilities
Customers are responsible for providing accurate information about their property, the requested work, known defects, previous repairs, access requirements, and any circumstances that could affect the safety or completion of the project.
Customers must provide reasonable access to the property at agreed times and should remove or secure valuable, fragile, or personal belongings from areas where work will take place. Customers are also responsible for obtaining any required permission from landlords, property managers, homeowners' associations, or other relevant parties.
5. Property Conditions
Home service work may reveal concealed or previously unknown conditions, including hidden water damage, defective wiring, deteriorated materials, structural issues, mould, pest damage, or incompatible previous installations.
Where such conditions affect the work, additional materials, labour, time, or specialist services may be required. We will communicate significant changes to the scope or price and seek approval where reasonably practicable.
6. Pricing and Payments
Pricing, deposits, payment schedules, and final balances will be stated in the applicable quotation, invoice, or service agreement. Once a quotation has been accepted, the agreed price will generally remain applicable unless the scope of work is changed or circumstances require an adjustment.
Customers are responsible for making payments according to the agreed schedule. Failure to make a required payment may result in work being paused, rescheduled, or cancelled, subject to the terms of the applicable agreement and applicable law.
7. Changes and Additional Work
Customers may request changes to the agreed scope of work. Changes may affect the total cost, materials, labour, and completion schedule.
We will generally obtain approval before performing additional chargeable work. However, where immediate action is reasonably necessary to address a safety concern or prevent significant property damage, work may be adjusted as reasonably required by the circumstances.
8. Scheduling and Delays
We make reasonable efforts to meet agreed or estimated service dates. However, schedules may be affected by weather, material availability, supplier delays, inspections, permits, site access, unexpected property conditions, emergencies, or other circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to notify you and provide an updated schedule. A delay caused by circumstances outside our reasonable control will not automatically constitute a breach of these terms.
9. Materials and Customer-Supplied Products
Materials used for a project may vary depending on availability, specifications, compatibility, and the requirements of the work. Where an equivalent alternative is necessary, we will communicate the change where reasonably practicable.
If customers provide their own products or materials, they are responsible for ensuring that those products are suitable for the intended use. We are not responsible for defects, failures, delays, or damage resulting from unsuitable, defective, incomplete, or incompatible customer-supplied materials.
10. Workmanship and Warranties
Where applicable, our workmanship may be covered by a written guarantee or warranty specified in the relevant service agreement. Products and materials may also be covered by separate manufacturer warranties.
Warranties generally do not cover normal wear and tear, misuse, neglect, accidental damage, unauthorised alterations, work performed by third parties, extreme weather, flooding, or failures caused by pre-existing conditions or customer-supplied materials.
11. Health and Safety
We may pause, postpone, or refuse work if the property or working environment presents a significant safety risk. This may include exposed electrical hazards, structural instability, hazardous substances, unsafe access, aggressive animals, or other dangerous conditions.
Work may resume once the relevant safety concern has been appropriately addressed and the site is reasonably safe for the work to continue.
12. Permits and Approvals
Certain repairs, renovations, installations, structural changes, or other home improvement projects may require permits, inspections, approvals, or compliance with local requirements.
Responsibility for obtaining required permits or approvals will depend on the nature of the project and the applicable service agreement. Customers must provide any permissions or information that they are responsible for obtaining.
13. Cancellation and Termination
Either party may cancel or terminate a project in accordance with the applicable service agreement and applicable law.
If a project is cancelled after work has started, services have been prepared, or materials have been purchased or specially ordered, the customer may remain responsible for completed work, committed materials, or other amounts properly due under the agreement.
14. Limitation of Liability
To the maximum extent permitted by applicable law, our liability relating to a service will be limited to the direct loss or damage reasonably attributable to the service provided.
We will not be liable for indirect, incidental, special, consequential, or economic losses, including loss of income, rental revenue, business opportunities, or other indirect losses, except where such limitation is prohibited by law.
15. Existing and Concealed Damage
We are not responsible for damage or defects that existed before our work began or that could not reasonably have been identified during an inspection. This may include hidden leaks, defective wiring, structural deterioration, damaged foundations, concealed mould, or other conditions behind walls, ceilings, floors, or fixtures.
16. Website Use
You agree to use this website only for lawful purposes. You must not attempt to interfere with the operation of the website, gain unauthorised access to systems or information, introduce malicious software, submit fraudulent information, or use website content for unlawful or unauthorised purposes.
17. Intellectual Property
Website content, including text, photographs, graphics, illustrations, designs, layouts, icons, logos, and other materials, may be protected by intellectual property laws.
You may not reproduce, modify, distribute, republish, sell, or commercially exploit website content without appropriate permission, except where permitted by applicable law.
18. Third-Party Services
Certain website features or service operations may rely on third-party providers, including payment processors, scheduling platforms, mapping services, communication providers, hosting services, and analytics providers.
Third-party services may operate under their own terms and policies. We are not responsible for independent services or policies controlled by third parties.
19. Force Majeure
We will not be responsible for delays or failure to perform caused by circumstances reasonably beyond our control. Such circumstances may include severe weather, natural disasters, emergencies, government restrictions, supply shortages, utility failures, labour disruptions, transportation problems, or other unforeseen events.
20. Dispute Resolution
If a disagreement arises regarding our website or services, both parties agree to make reasonable efforts to resolve the matter through direct communication before pursuing formal proceedings. Where appropriate, the parties may consider mediation or another mutually agreed method of dispute resolution.
21. Governing Law
These Terms & Conditions will be interpreted and governed by the applicable laws of the jurisdiction in which the relevant services are provided, unless a separate written agreement states otherwise.
22. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent required, while the remaining provisions will continue to apply.
23. Entire Agreement
These Terms & Conditions, together with any applicable quotation, invoice, service agreement, or other written project terms, represent the understanding between the parties regarding the relevant services and replace any inconsistent prior understanding relating to the same subject matter.
24. Questions About These Terms
If you have questions about these Terms & Conditions or need clarification regarding a service, quotation, project requirement, or agreement, you may use the enquiry and communication options provided through this website.