We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use our website or request our home services.
1. Information We Collect
We may collect information you provide when you request a quote, submit an enquiry, schedule a home visit, request a service, communicate with us, submit feedback, or subscribe to our newsletter. This information may include your name, email address, phone number, property address, postcode, project details, service requirements, preferred appointment times, and other information necessary to understand and provide the requested service.
If you subscribe to marketing or newsletter communications, we may also collect information such as your preferences and other details you voluntarily provide through the relevant form.
2. Property and Project Information
To provide accurate estimates and appropriate home services, we may collect information about your property and project. This can include the type of property, areas requiring attention, descriptions of repairs or improvements, photographs you choose to provide, access instructions, and information about existing issues or previous work.
This information is used only as reasonably necessary to assess your requirements, prepare for a service visit, provide the requested work, and maintain appropriate service records.
3. How We Use Your Information
We use the information we collect to respond to enquiries, prepare estimates and quotations, schedule appointments, communicate about projects, provide home services, process payments where applicable, manage invoices, handle warranties or follow-up requests, and provide customer support.
We may also use information to improve our website, understand customer needs, maintain service quality, prevent misuse, protect our systems, and comply with applicable legal or regulatory requirements.
4. Marketing Communications
If you voluntarily subscribe to our newsletter or other marketing communications, we may send you home maintenance tips, service information, helpful updates, promotions, or other relevant content.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication. We do not sell or rent your personal information to third parties for their own marketing purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to remember preferences, support essential website functions, understand how visitors use our pages, and improve website performance.
Some cookies may be necessary for the website to function correctly, while optional cookies may be used for analytics or performance measurement. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or preferences.
6. Website Usage Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring page, pages viewed, approximate usage information, and other technical data.
This information helps us understand how the website is being used, identify technical issues, improve functionality, and protect the website against suspicious or unauthorised activity.
7. Sharing of Information
We may share limited personal information with trusted third-party providers who help us operate our website and deliver our services. These providers may assist with hosting, email delivery, appointment scheduling, payment processing, mapping, analytics, communications, customer support, or other operational functions.
We only provide information that is reasonably necessary for the relevant service or business function. Third-party service providers are expected to handle information securely and use it only for the purposes for which it was provided.
8. Data Security
We take reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction. These measures may include secure connections, access controls, protected hosting environments, account security practices, and restricted access to personal information.
Although we take reasonable steps to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure. We will take appropriate action if we become aware of a security incident affecting your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested services, maintain appropriate business and service records, respond to enquiries, resolve disputes, fulfil contractual obligations, and comply with applicable legal requirements.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
10. Your Privacy Rights
Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion where legally permitted, object to certain processing, restrict certain uses of your information, or request a copy of information we hold about you.
You may also withdraw consent where processing is based on consent and unsubscribe from marketing communications at any time. Requests will be reviewed and handled within the timeframe required by applicable law.
11. Children's Privacy
Our website and services are intended for general use and are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Third-Party Links
Our website may contain links to third-party websites, tools, or services. These websites operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before submitting personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.
Any revised version will be published on this website. Your continued use of the website or services after an updated policy is published may constitute acceptance of the revised policy where permitted by applicable law.
14. Privacy Enquiries
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information is handled, you may contact us through the communication or enquiry channels made available on this website.